1. When does my package arrives?
A: Including handling, our delivery times are between 10 to 30 days (Depending on the country).
2. I live in a remote country, can I still buy from your store?
A: Yes you can. We ship worldwide. In case we find problems delivering to your location, we'll let you know and find a solution for this.
3. Why haven't I received my tracking number?
A: At the moment, our packages have to go through different safety checkpoints before our carrier takes them for delivery. It might take some days before you receive your tracking number (It varies depending on the product). But don't worry, you'll receive it shortly.
4. How do I know where is my package?
A: You can use our "Track your Package" feature in this website so you can check the status of your products at any time.
5. My package has been stuck in the same step on the tracking app for a long time, Is something wrong?
A: No, there is nothing wrong. We know it can be a little stressful, but this usually means that your package is in transit. The airlines receive your products and the next update we receive is when it arrives to the destination country. This is why it might take a while before you receive a new update.
6. My package is taking more than 30 days to arrive, what is going on?
A: We sincerely apologize for this inconvenience. We promise 30 days delivery, but in some cases our carriers take more than 30 days because of certain problems. As the world adjust to Covid-19, the delivery are gettng slower because of the high demand. We promise we are doing everything we can to reduce this shipping times, and trust us, we keep our promises.
We guarantee 2 month delivery or full refund.
7. I'm still anxious about my purchase, what can I do?
A: We have a support team always ready to help. Please write to firstname.lastname@example.org so they can help you with any other question you have.